Kall8 Enhances Contact Center Operations

SEATTLE, Wash. - September 13, 2005 - The marketing team of Kall8, a locally based toll-free service provider, will be at the ICCM Conference and Expo in Las Vegas, Sept. 25-28, to explain how Kall8 service can help contact centers equip remote agents with essential tools, expand sales, and maximize advertising results, among other things.

“Kall8 is about delivering a wide range of enhancement options for contact centers and their managers for the least cost,” Kall8 marketing manager Bill Johnson said. “Contact center managers don’t have to pay premium prices for service, sign long-term contracts or install special equipment or software that will take their agents days, weeks or months to learn. For as little as a $2 per month service fee, $2 set-up fee, and a 6.9-cents per minute rate, Kall8 offers them solutions that they can establish quickly and efficiently.”

The ICCM Conference and Expo, http://vegas.iccm.com, will be held Sept. 25-28 at the Bellagio Hotel in Las Vegas. Kall8 is a hosted telephone service offering toll-free and local numbers that businesses and others can provide. Kall8 service requires no equipment to buy, no software to install, no contract to sign, in order to work. Kall8 users just need dial tone. With Internet access, they may self-manage their numbers online. Many tools like Call Detail Reporting, Campaign Analysis and Custom Routing and Distribution are included with the 6.9 cents per minute rate. Other tools, like Call Recording and Automated Attendant, can be added for small, additional fees.

“Kall8 offers tools that can help executives, managers, or directors show return on investment and establish efficiencies, whether they’re looking to expand their operations or looking for operational alternatives,” Johnson said.

Contact center managers can use Kall8 to enable efficient remote agent networks. Kall8’s Custom Routing tool allows managers to dynamically change how calls are routed based on geography or time-of-day or to equally distribute calls among a list of clients. Managers can integrate location or agent specific numbers with an Automated Attendant, (Kall8’s interactive voice response system), to accomplish hunt groups, to give customers options for routing calls to appropriate service departments, and to establish pre-recorded messages that allow agents to concentrate on providing service to customers with more complex needs.

Managers can use Kall8’s Call Detail Reporting to uncover unrealized sales potentials. Kall8 keeps track of information on all inbound calls - the dates of the calls, the call durations, and the origins of the calls. The call detail report also includes the names of the people or businesses calling and the phone numbers from which they called. Managers can copy and paste or use XML to integrate that information into sales and customer relationship management database applications. By adding that information, they can readily determine which calls resulted in sales.

Kall8 also offers a compelling tool called Campaign Analysis. The tool allows companies and their sales/marketing departments to use toll-free numbers with their advertisements and quantify and qualify the effectiveness of their chosen media via response rates, and, with little effort, their conversion rates. Johnson said Kall8 Campaign Analysis turns advertising from an expense into an investment.

“Campaign Analysis gives companies the intelligence they need to determine if or when their advertising campaigns require simple tweaking all the way up to complete overhauls,” he added.

Kall8 has an ICCM conference page in the press area of its site: www.kall8.com. The site includes more details about these and other solutions Kall8 offers, and links to several white papers that offer illustrations on how Kall8’s tools can work for contact center professionals.

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